More often than not, returning low quality goods and spoiled everyday consumable items to the store from which you bought them is an objective process: The item is demonstrably not up to the standard that you expected when you bought it, so a refund or replacement is in order.
But what about an item, like a videogame, that you can’t outright demonstrate hasn’t met the standards of quality that you expected? How can you show that you’re not happy with your purchase? What about an online game where developers and publishers have pulled support, or shown lacklustre support of that game? El33t’s Question of the Day asks:
Should you be able to return a game that isn’t supported properly?
I’m not going to beat around the bush here: I’ve been very unhappy with the way Call of Duty: Black Ops 2 has been treating me online (read my review here). I’ve been struggling to get online games with any reliability and frequency, and lucky for me, I’ve got people on my friends list who have been kind enough to get me into a few games.
I bought my copy of Black Ops 2, and now that the singleplayer campaign is done and dusted and I’m looking forward to playing for hours in the multiplayer modes, only to be met with issues online, what am I supposed to do with my purchase? Hope it gets better and let my R700 game languish and devalue?
If you read any end user agreement, though, you’ll see that simply by playing the game you’re agreeing to a whole host of proclamations, such as accepting the software ‘as is’ and acknowledging that online support could be pulled at the company’s discretion.
So what’s a gamer to do?
Should we be able to return a game for a full (or even partial) refund if the game doesn’t meet our standards? Should we be able to return it if on-going support isn’t up to our satisfaction?
(If you have a Question of the Day that you would like to put to the El33tonline community, mail it to oliver[@]el33tonline.com and we’ll send it out, with credit of course!)